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You are here: Displaying items by tag: IT Support
Wednesday, 30 August 2017 13:32

General Data Protection Regulation (GDPR)

General Data Protection Regulation

Time Bomb
There is a time bomb ticking away, waiting to explode in May 2018. Whilst the immediate effects of the blast will have no over night effect, the long term consequences for SMEs, in the UK, could be catastrophic. Whilst GDPR primarily deals with data storage, processing etc. It is effectively the first ever piece of legislation, in modern history, that actually regulates how businesses operate. Its predecessor, which instigated the Data Protection Act, was an extremely onerous piece of legislation. However, because there was no real enforcement mechanism, it was almost universally ignored. Those who fell foul of it tended to be Public Authorities or marketing companies. Private businesses, who just went about their normal tasks, selling, providing services or making products, could easily ignore the legislation.

What is going to happen in May?
Well, we will all wake up, in just the same way, on the 26th May, 2018. The sun may even shine. For those that are running any kind of business, and I mean any, from that day forward, they will have to comply with the seven Principles of the GDPR and be able to demonstrate, that they do so. Whilst GDPR is concerned with Personal Identifiable Information (PII), in fact it is obsessed with it, employees have PII that is obviously required (processed) by the businesses that they work for. So, even if a firm operates in a business to business environment, where PII doesn’t feature, it will still have to comply with GDPR because of its employees.

Government Thinking
Now, as we all know, the Public Sector is a complete joke when it comes to operating as a business. It isn’t necessary for them to either obtain clients, provide a service or operate efficiently. In their wisdom, the Whitehall Mandarins think that all SMEs have been preparing for GDPR, with a Department of 5 or 6 people working on the implementation, for the last two years or so. This is because, in the Civil Service, there are thousands of employees and they can afford to work on matters that are not mission critical to their business. In fact, they don’t actually have a business, in the real sense of the word, so it doesn’t really matter, what they do.

SMEs in the UK
The vast, vast majority of SMEs in the UK do not employ people that are not contributing to the operation of the business. I have seen several firms, that have employed more than 100 staff, that haven’t had an HR Manager. The warning bells regarding GDPR have been ringing for a long time, yet they have gone unheard in many SMEs.

What to do, what to do.
Start now. The first thing is, not to panic. The IT industry is fantastic at reaping rewards, in time of crisis. A search in Google for GDPR will result in a whole load of Snake Oil software programs being offered to you. There is no ‘cure all’ software program for GDPR. The same search may even return legal firms, offering solutions. There is no ‘cure all ’legal solution. The solution has to come from within.

Every firm is different, with varying rules, operations, software/hardware deployments etc. Whilst external advice is obviously required, it is fundamental to understand exactly what the current state of play is, in a business, before bringing in outsiders. What is needed is top down management. Establish exactly what business processes are in each Department, in relation to client interaction, data access, storage etc. Collect all existing data notices. Confirm computer usage policies. Are they enforced? Do they exist? Map data storage. All of these things are best done internally, by the persons concerned. Impose strict time limits on any such exercise. Get your Managers to manage.

What advice/help is needed?
This is a difficult one because essentially there are three different areas, where assistance is required. It is possible to find an expert in one field that has no knowledge of the other two. Try to find someone that has an excellent grasp of at least two of the areas. If you do manage to locate a person that is competent and can advise on all three, sign them up for the long term.

There are various certification schemes around that indicate competence within the GDPR environment. There is a Registered GDPR Practitioner qualification, various Information Security ones and, of course, Solicitors who have knowledge of the Data Protection Acts. Tread very carefully. Ask lots of questions. It is possible to understand the legal aspects of legislation without having a clue how the world of business or commerce operates. If at all possible, get someone with ‘real’ world experience and don’t pay by the hour. Reach a longer term agreement based on delivery.

Obviously, devising and implementing IT system based controls and a compliant regime is going to be a basic requirement of GDPR. If you have an in house IT Manager, Department or team, they could probably do it, with some advice from a Practitioner that understands IT systems. If you don’t have any in-house staff, work with a partner IT organisation that just fixes things, or even less than that, then you have a major problem. Compliance will be a rocky and expensive road.

Business Process
Essentially, GDPR is all about business process. How do you do what you do? Is it all documented and recorded? Are staff trained in what you do? Do customers know what you do and how you do it? What are the data policies? All of these things will need to be visited with a view to creating polices relating to data, data storage, data access etc. etc. etc. From May 28th on, the customer will be king in relation to their PII. They will be able to view, erase, amend, transfer or stop a business from using it. How will businesses cope with this?

It’s all about the Money
This is the killer. This is why all businesses should start making strenuous efforts to comply. Any breaches of GDPR have to be reported. The maximum fine is €20 Million. If a breach isn’t reported and is subsequently discovered, then the fine will be for both the breach and the failure to report. The Directors of a company are considered to be liable.

Various studies have been undertaken and the consensus is that GDPR is going to be a fantastic money spinner, for the Treasury. It will be a bit like putting speed cameras, at Silverstone, on race day. One study, which bases its predictions on previous offences under the existing legislation, predicts that the Banking sector will face fines of €4.7 Billion, in the three years following implementation of GDPR.

Tesco Bank recently suffered a major security breach, which it is estimated by experts, that had it occurred under GDPR, that they would have been fined €1.9 Billion. Even under the existing legislation, Flybe have just been fined £70,000 for an email marketing campaign, that broke the rules. Fines for what seem to be minor offences, start at around the £50,000 mark. How many firms have not lost a laptop or a phone? God alone knows what the fine will be for such a misdemeanor, in the new world of GDPR.

If you would like to discuss any aspect of this report, with the RedDrum GDPR team, then please call Paul or Mark on 03333 449797, who would be happy to talk to you. Neither of them will try and sell you any snake oil or magic potions!

Published in Blog
Friday, 30 November 2001 00:00

Pay As You Go I.T. Support

IT Support

Pay As You Go I.T. Support

At RedDrum, we realise that all companies, regardless of size, are completely reliant upon their IT systems. Whilst RedDrum work with some of the leading companies in the area, some of whom we work with globally, we also try to make our professional IT support services available to those that may not be financially able to commit to support contracts. We know that upon occasion, it can be a matter of ‘life or death’ for a company, if email systems are down or there is no Internet connectivity or systems have simply stopped working. Unfortunately, the threat of a cyber attack, fraud or virus infection of systems, is all too real.

Introducing the RedDrum RedCard

The RedDrum RedCard, allows for support services to be pre purchased, at an hourly rate. Completely Ad-hoc support can also be purchased at a slightly higher rate. Support can be provided for any IT issue. It is possible to schedule work. RedDrum have a range of support specialists covering all of the Industry Standard computer environments. (See list here).

On Demand Flexible Support

Support is provided within normal business hours, Monday to Friday, 9am to 5pm and can be provided remotely via on line support systems or telephone, or on site. A minimum of a 1-hour charge is made for a site visit, together with any further time, in 30 minute intervals. There are no travelling charges levied for sites within 50 miles of our Cwmbran offices, though travelling time is charged at the hourly rate, capped at a maximum of 1-hour. Out of hours’ support is available and is charged at double the standard time rate. We also work across Europe and other parts of the World, with our clients. Please contact us if you need assistance outside of the United Kingdom.

RedDrum RedCard Pre paid* Support Services

ServiceLength (Normal Business Hours)Cost
IT Support 1 hour £85.00 (+VAT)
IT Support 10 hours £750.00 (+VAT)

*Services must be bought and paid for at least 5 clear working days before being used.

RedDrum RedCard Ad - Hoc* Support Services

ServiceLength (Normal Business Hours)Cost
IT Support 1 hour £105.00 (+VAT)
IT Support 10 hours £950.00 (+VAT)

*Services must be bought and paid for before being used.

Clients are issued with a RedDrum RedCard which has an account number. When support is required, it is necessary to quote the account number together with an agreed password, to ensure the security of the systems.

Each client is provided with Internet based access to their account, where details regarding hours remaining, work undertaken, can be found. RedDrum cards can be purchased using the Paypal Payment buttons listed above.

Published in Client
Monday, 06 February 2017 14:25


UEFA Women's Champions League final

UEFA Women's Champions League final

RedDrum engineers, in conjunction with their colleagues at Cardiff City FC, are currently preparing the stadium, in accordance with UEFA requirements, for the forthcoming Champion’s League Final, on June 1st, 2017.

This is the second time that RedDrum have had the chance to work at such a prestigious event, following the Super Cup match in 2014, between Real Madrid and Seville. On that occasion, RedDrum were thrilled to receive a message of congratulations, from Oliver Lopez, Events Operations Coordinator, at UEFA.

‘I wanted to say a big thank you for the cooperation and the help you provided us during the entire event, as well as for the preparation.

On our side, all went really smoothly and we had absolutely no complaints from any of the population we provided services to, with no downtime at all.

So I want to pass on the congratulations, as it’s also your success.

Thanks a lot again, and I hope we will work again together some day.

I wish you all the best for your next challenges.’

Of course, RedDrum engineers are well versed in managing sports events, for their clients, with Cardiff City, Newport Gwent Dragons, Newport Rugby RFC and Newport County all entrusting their IT management, support and security, to RedDrum.

Published in Blog

IT support for vital European Championship match

On behalf of Cardiff City FC, RedDrum IT engineers will be providing IT support for probably the most important match, in the recent history of Welsh football. RedDrum IT staff will be in attendance, in the days before, during and after the match, to ensure that everything on the IT front, functions correctly. RedDrum MD, Paul Hilder said ‘It is an honour for RedDrum IT to be entrusted with this role. Let’s hope that Wales can get a positive result, on the night.

Published in Blog
Friday, 27 March 2015 19:27

RedDrum IT grab the headlines

News October 2014

RedDrum IT Secure Cardiff City Contract

The South Wales Argus wrote:

"Cwmbran-based IT specialist,RedDrum IT, has been appointed by Cardiff City Football Club as its in-house IT support company.

RedDrum IT, which is operates from the Springboard Business Innovation Centre in Cwmbran, has already helped the club to deliver the UEFA Super Cup match between Real Madrid and Seville, and received praise from UEFA for the quality of their service.

The firm will continue to provide the club with IT support, managing the club's day-to-day IT requirements as well as playing a crucial behind the scenes role at major matches.

Paul Hilder, MD of RedDrum IT, said: “We are delighted to be working with Cardiff City FC. Our first job for the club, delivering the UEFA Super Cup match between Real Madrid and Seville, was a massive test for our engineers, but one they passed with flying colours.

“Larger IT support providers talk about partnership, when all they really see is a continuous income stream from a captive client. Further, they simply cannot deliver the micro-management that modern systems require. We truly partner with our clients, taking control of their networks and systems, and treating them as our own. I believe this is why companies are so keen to work with us.”

Wayne Nash, stadium manager at Cardiff City FC, said: “We are very happy to be working with RedDrum. They have already proved their worth in helping us to successfully deliver the UEFA Super Cup, Real Madrid v Sevilla, in very demanding circumstances.”

As well as Cardiff City FC, RedDrum IT, which employs a team of nine, also works with the Newport Gwent Dragons, Newport County and Newport RFC, as well as Alun Griffiths Civil Engineering Contractors, among others.

The company was established 15 years ago in Monmouthshire but moved to Torfaen when the Springboard Business Innovation Centre opened in 2006 to be close to other up-and-coming IT and technology based companies.

The Springboard Business Innovation Centre is a joint venture between Torfaen council and Welsh Government, and was set up to support technology companies by offering them high-quality accommodation and access to business support.

Lewis Jones, deputy leader of Torfaen council, said: “This is fantastic news for RedDrum IT and shows how the facilities and support on offer at Springboard can help companies secure major contracts.”

Published in Blog
Friday, 27 March 2015 18:00

Cardiff City Football Club

Cardiff City Football Club 

Cardiff City FC is perhaps one of RedDrum’s most well known clients. Certainly, Cardiff City FC is one of the most famous clubs in Wales, but they also have nationwide acclaim for being the only club outside of England to win the FA Cup. An outstanding achievement!

As you would imagine, supplying IT support and management systems for a professional sports club is no easy feat. There are a whole range of unique factors to consider, that you simply don’t find in other industries and with technology now playing such a huge role in football and sport as a whole, clubs have to ensure their IT support team are up to the task. Not only that, but the Cardiff City Stadium is not solely used for Cardiff City FC, as it also plays host to the Welsh national team, UEFA matches, like the upcoming Women’s Champions League Final as well as conferences, concerts and other events, so the range of support they need is incredibly variable.

We rose to the challenges facing us and started by taking the time to understand fully the needs of Cardiff City FC. We started by installing a Cisco based Wide Area Network to allow complete access and a unified IT infrastructure. We then focused on one of the key areas where IT was needed, which was Match Day Support. We also implemented the CLINT – Club Intranet – that provides a comprehensive match day support management system with various modules installed, such as Clockin and The Scheduler, which allows for the effective, payroll and other vital match day information, as well as giving access to important information to other parties such as Police and Safety Advisors throughout the event. We are always striving to improve and develop our systems, to ensure that Cardiff City FC has an IT infrastructure that is continuously evolving and growing with them.

Published in Clients
Friday, 27 March 2015 14:48

Our range of services

At RedDrum IT, we offer an expansive range of IT Services that includes anything from Managed IT Support to configuring mobile devices for remote working. Whatever your business needs, we are on hand to help you every step of the way. Our IT business management solutions are specifically designed to create a ‘lean’ profile within your business operations, improving business processes and productivity levels.

In a world where IT is constantly changing and evolving, we continuously work to deliver the most efficient and up to date solutions, so our clients are maximising their business operations and productivity potential through IT. We work with our clients to create bespoke solutions that will have a meaningful impact on their business now, and for the future. Our systems are designed to provide our clients with the facility to monitor, adjust and improve processes along the way for continued efficiency and effectiveness.

Our dedicated team of IT engineers each has their own unique skills that can help transform your business IT into a streamlined system. Our high level of business management services, utilise remote working, management and automation software and proactive network management to ensure a consistent level of service.

In 2015, to augment the skills of our engineers, RedDrum IT invested heavily in award winning network monitoring software. This software allows RedDrum IT engineers to quickly detect, diagnose and resolve network performance issues, often before our clients are even aware that a problem exists. All businesses have ‘mission critical’ applications and resources.  RedDrum IT engineers have the ability not only to diagnose faults and issues but also the facility to automatically respond to and fix, any number of problems.

In ‘mission critical’ environments, such as a manufacturing facility or a professional sports stadium, it is vital that downtime is, where possible, completely eliminated, or in case of an emergency, absolutely minimised. Red Drum IT can ensure that your ‘mission critical’ systems function.

We do our best to cover as many areas of IT Support services as possible, but if you don’t find what you’re looking for below or would like to discuss your requirements in more detail, please don’t hesitate to get in touch with us on 03333 449797.


Managed IT Support
      Network Services       Security Cisco
Infrastructure Network


  • Complete IT Support
  • Support For Current IT
  • Consultancy Services


  • Remote Access
  • Server & Network Monitoring
  • Asset Management
  • Operating System Patch
  • VPN Connections


  • Online Backups
  • Anti Virus and Anti Malware
  • Penetration Testing
  • Security Audits
  • Firewall Implementation


  • Cisco Networking
  • Cisco Meraki
  • Cisco Wireless


      Hosting Services       Online Systems Mobile Working


  • ADSL / ADSL2+
  • Leased Line Provision
  • Business Grade Wireless Solutions
  • 3G/4G Connectivity


  • Virtualisation
  • Hosted Exchange
  • Dedicated / shared server hosting
  • Domain Management
  • Microsoft Office 365


  • Online Forms
  • Company Intranet Solutions
  • Web Design and Development
  • Online Database Applications


  • Tablet Configuration
  • Remote Working Solutions
  • Apple iPhones and iPads
  • Android Phones and Tablets


General Data Protection Regulation





Published in RedDrum
Friday, 27 March 2015 13:32

Our Company

RedDrum IT Services

Who are RedDrum IT?

Located in Cwmbran and Newport in South Wales, RedDrum IT have been working with SME’s for over 15 years, supplying them with the IT support that they need. We strive to provide a professional, personal and highly effective service on every level, working closely with our clients to create IT solutions that have a meaningful impact on their business.

To do this, we have been lucky enough to have some great people working behind the scenes. Our dedicated team of highly skilled and motivated IT experts apply all their training and knowledge to deliver exceptional solutions for each and every client. Every team member plays a vital role in the company, and we value their input immensely, so why not get to know us a little better and meet some of the key players at RedDrum IT. 

Key Staff

Mark Williams

Mark WilliamsAs Operations Manager, Mark plays a crucial role in RedDrum IT, overseeing the support and development of our family of clients. Having joined RedDrum IT in 2004, after graduating with a degree in Software Engineering, Mark hit the ground running.

A whizz with all things Microsoft, particularly the configuration and support of Windows Server based networks, Mark has played a vital role in numerous projects. Most recently he managed the migration of our entire client base onto Microsoft 365’s cloud-based email system, which is no easy feat! He’s also worked on the extension of a single server network into an impressive 12 server network, as well as a configuring a Wide Area Network with DFS and automated remote backup /storage facilities for over 100 laptops!

Mark is also known for his legendary firewall skills. With a proven track record in keeping our client’s IT systems safe and secure, he’s familiar with a whole host of firewall software, including Cisco, Fortinet, Watchguard and Draytek, to name but a few.

Chris Arthur

Chris ArthurWith a wealth of experience, Chris has been a highly valuable asset to the RedDrum IT team for over seven years. Having worked for several large IT companies, including nine years at Evesham Micros as a senior on-site engineer, he has years of industry experience in the design, configuration and build of computers and servers.

He’s worked on numerous projects during his time at RedDrum IT, designing, installing and supporting our client’s networks. Some of Chris’s many skills include setting up and maintaining Cisco based networks with VMware and Hyper-V virtual servers, configuring and building servers and standard desktop/net top PC’s, as well as being a dab hand with Windows, Linux and Mac Software. With Chris, you know your IT is in very capable hands, even if the technical terms do sound a little baffling.

Steve Emms

Steve EmmsSteve is our go-to guy for all things support, what he doesn’t know about computer networks, simply isn’t worth knowing. His background in PC Repair and network installations combined with his previous experience dealing with support clients has made Steve a great addition to the RedDrum IT team. He performs a wide range of support tasks at both a workstation and server level and his extensive knowledge of firewall, router and general network configuration means he’s comfortable working in a whole range of different environments.

Steve’s dedication to his work has been vital in executing our unique service to our Professional Sports Club clients. Having attended over 100 matches, Steve works tirelessly on-site in his role as Match Day Support to ensure the IT systems run without a glitch.

Besides support, Steve also spends his time as a developer; designing and building database software applications for our client’s, as well as the RedDrum IT Inventory System. 

Stefan Hilder

Stefan HilderStefan focusses in on the development of our online services. Having graduated from Southampton University in 2010 with a BSc Hons and MSc, he is incredibly proficient in web development, using HTML, CSS, jQuery and PHP with an in-depth knowledge of Drupal Content Management Systems too. These skills are put to use in creating our efficient and well-structured business management intranets and Clockin Systems, as well as utilising his knowledge of Linux based server configurations to provide both private and Amazon Web Based server configurations to support our web-based packages.

Ross Madden

Ross MaddenRoss brings a fresh approach to our IT services, coming primarily from a Mac environment, incorporating new and exciting technologies along the way to help companies’ processes run more efficiently.

He’s led the way with the development and implementation of our Intranet and Clockin Systems, and most recently implemented a Clockin System using a Raspberry Pi for a legal office, which is thought to be the first of its kind.  His commitment to the role even extends to training employees to use our systems, from Professional Sports Stadia, Legal Practices and Award Winning Hotels. 

Beyond this, Ross brings plenty more to the table as part of our IT Support team, often acting as ‘Match Day Support’. He is a well-rounded IT engineer, with specialisms in Mac hardware and software, as well as Windows PC support, with sound knowledge of web design and development, graphics and digital and social media too.

Published in RedDrum
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