PAYG IT Support

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Pay As You Go I.T. Support

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IT Support

Pay As You Go I.T. Support

At RedDrum, we realise that all companies, regardless of size, are completely reliant upon their IT systems. Whilst RedDrum work with some of the leading companies in the area, some of whom we work with globally, we also try to make our professional IT support services available to those that may not be financially able to commit to support contracts. We know that upon occasion, it can be a matter of ‘life or death’ for a company, if email systems are down or there is no Internet connectivity or systems have simply stopped working. Unfortunately, the threat of a cyber attack, fraud or virus infection of systems, is all too real.

Introducing the RedDrum RedCard

The RedDrum RedCard, allows for support services to be pre purchased, at an hourly rate. Completely Ad-hoc support can also be purchased at a slightly higher rate. Support can be provided for any IT issue. It is possible to schedule work. RedDrum have a range of support specialists covering all of the Industry Standard computer environments. (See list here).

On Demand Flexible Support

Support is provided within normal business hours, Monday to Friday, 9am to 5pm and can be provided remotely via on line support systems or telephone, or on site. A minimum of a 1-hour charge is made for a site visit, together with any further time, in 30 minute intervals. There are no travelling charges levied for sites within 50 miles of our Cwmbran offices, though travelling time is charged at the hourly rate, capped at a maximum of 1-hour. Out of hours’ support is available and is charged at double the standard time rate. We also work across Europe and other parts of the World, with our clients. Please contact us if you need assistance outside of the United Kingdom.

RedDrum RedCard Pre paid* Support Services

ServiceLength (Normal Business Hours)Cost
IT Support 1 hour £85.00 (+VAT)
IT Support 10 hours £750.00 (+VAT)

*Services must be bought and paid for at least 5 clear working days before being used.

RedDrum RedCard Ad - Hoc* Support Services

ServiceLength (Normal Business Hours)Cost
IT Support 1 hour £105.00 (+VAT)
IT Support 10 hours £950.00 (+VAT)

*Services must be bought and paid for before being used.

Clients are issued with a RedDrum RedCard which has an account number. When support is required, it is necessary to quote the account number together with an agreed password, to ensure the security of the systems.

Each client is provided with Internet based access to their account, where details regarding hours remaining, work undertaken, can be found. RedDrum cards can be purchased using the Paypal Payment buttons listed above.

Pay As You Go I.T. Support - 5.0 out of 5 based on 2 votes
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