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PAYG IT Support

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overview

What is Pay As You Go IT Support?

At RedDrum, we realise that all companies, regardless of size, are completely reliant upon their IT systems. Whilst RedDrum work with some of the leading companies in the area, some of whom we work with globally, we also try to make our professional IT support services available to those that may not be able to commit to a Managed IT contract. We know that upon occasion, it can be a matter of ‘life or death’ for a company, if email systems are down, there is no Internet connectivity or systems have simply stopped working. Unfortunately, the threat of a cyber attack, fraud or virus infection of systems, is also all too real.

Simple and easy PAYG plans. Let’s get started!

Solutions

Support included

  • Telephone

    Business hour telephone support, always speak to a person to make sure your issue is understood and fixed as fast as possible.

  • Service Desk

    Our service desk is about maximising efficiency, resolving problems and driving continuous improvements.

  • Email

    Log a support request, anywhere anytime 24/7 and receive the same great service no matter where you are.

  • Operating System

    Issues with your operating system can be very disruptive, our experts are always on hand.

  • Applications

    Over the years, RedDrum engineers have gathered a wealth of knowledge to support commonly used applications.

  • Endpoint Management

    Our ad-hoc support application allows you to choose when our engineers can connect to your devices.

Benefits

Our services provide a unique range of benefits

  • Control IT Costs

    You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.

  • Trusted IT advisor

    Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.

  • Economy of scale

    As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.

  • Increased efficiency

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

  • Small initial investment

    Managed IT services help you offset the initial investment of technology costs. Rather than spending thousands of dollars on hardware and software upfront.

Stop wasting time and money on technology. Let’s get started

Pricing and plans

Flexible, transparent pricing that adapts to your needs

Ad hoc - 1 hour block

For that one off issue
£105.00 (ex VAT)
Services must be bought and paid for before being used.
  • Includes:
  • Remote Support
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Ad hoc - 10 hour block

For that office emergency
£980.00 (ex VAT)
Services must be bought and paid for before being used.
  • Includes:
  • Remote support
  • *On-site support
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Prepaid - 10 hour block

For what ever happens
£750.00 (ex VAT)
Services must be bought and paid for at least 5 clear working days before being used.
  • Includes:
  • Remote support
  • *On-site support
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Support within normal business hours, Monday to Friday, 9am to 5pm and can be provided remotely via on line support systems or telephone, or on site.

All services requests are billed in 30 minute intervals.

*A minimum of a 1-hour charge is made for a site visit, together with any further time, in 30 minute intervals. There are no travelling charges levied for sites within 50 miles of our Cwmbran offices, though travelling time is charged at the hourly rate, capped at a maximum of 1-hour.

* RedDrum engineers will decide if a site visit is required, all necessary steps will be taken remotely before a service call is scheduled.