GenComms

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General Communications

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Who are General Communications

General Communications are a long established, Cardiff based telecoms solutions company. Having nearly 30 years’ experience of providing cost- effective telecoms solutions, to thousands of clients, both large and small, they are a market leader.

The telecoms market is complex and difficult for owners and managers of SMEs to understand. There is a lot of miss- selling of long term contracts that are in the interest of the seller, not the buyer. General Communications consultants perform an analysis of existing systems and future requirements, to arrive at the best network and tariff, for a particular client. Each client is provided with a bespoke service, ensuring optimum performance at minimum cost.

Why General Communications/RedDrum?

General Communications and RedDrum have worked together, with a number of mutual clients, over a number of years. This has enabled strong working relationships to be established between the relative staffs of the two companies. Further, it bred a realization that the ethos of the two companies was very similar. A strong customer service ethic based upon a true philosophy of partnership.

The realization that many of General Communication customers had been sold poor, expensive and unsatisfactory IT services, whilst many of RedDrum’s clients had been tied into similarly inappropriate telecoms relationships, led to the birth of a strategic relationship between the two companies. It was clearly in the interests of both sets of clients that where possible, both the telecoms and IT provisions of all clients, should at least be considered, by both companies.

True Partnership

When General Communications and RedDrum work together with a client, the delivery of any IT or Telecoms services becomes a completely smooth, one stop solution. The solution provided will be correct from both a Telecoms and an IT perspective.

In recent times, Telecoms have become much more IT and much less of a separate discipline. When a problem arises it can be difficult to establish where it arose and whose responsibility it is, to fix it. With the General Communications – RedDrum partnership, there is never any question as to whose problem it is. General Communications and RedDrum staff work together, to ensure that any issues are resolved. There is even an option to deliver support services to match the requirements of a particular client. If a RedDrum client was familiar with reporting support issues to RedDrum and wished to make General Communications support requests to RedDrum, it would be possible to do so.

Case Study

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General Communications - 5.0 out of 5 based on 2 votes
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