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RedDrum IT Services

Who are RedDrum IT?

Located in Cwmbran and Newport in South Wales, RedDrum IT have been working with SME’s for over 15 years, supplying them with the IT support that they need. We strive to provide a professional, personal and highly effective service on every level, working closely with our clients to create IT solutions that have a meaningful impact on their business.

To do this, we have been lucky enough to have some great people working behind the scenes. Our dedicated team of highly skilled and motivated IT experts apply all their training and knowledge to deliver exceptional solutions for each and every client. Every team member plays a vital role in the company, and we value their input immensely, so why not get to know us a little better and meet some of the key players at RedDrum IT. 

Key Staff

Mark Williams

Mark WilliamsAs Operations Manager, Mark plays a crucial role in RedDrum IT, overseeing the support and development of our family of clients. Having joined RedDrum IT in 2004, after graduating with a degree in Software Engineering, Mark hit the ground running.

A whizz with all things Microsoft, particularly the configuration and support of Windows Server based networks, Mark has played a vital role in numerous projects. Most recently he managed the migration of our entire client base onto Microsoft 365’s cloud-based email system, which is no easy feat! He’s also worked on the extension of a single server network into an impressive 12 server network, as well as a configuring a Wide Area Network with DFS and automated remote backup /storage facilities for over 100 laptops!

Mark is also known for his legendary firewall skills. With a proven track record in keeping our client’s IT systems safe and secure, he’s familiar with a whole host of firewall software, including Cisco, Fortinet, Watchguard and Draytek, to name but a few.

Chris Arthur

Chris ArthurWith a wealth of experience, Chris has been a highly valuable asset to the RedDrum IT team for over seven years. Having worked for several large IT companies, including nine years at Evesham Micros as a senior on-site engineer, he has years of industry experience in the design, configuration and build of computers and servers.

He’s worked on numerous projects during his time at RedDrum IT, designing, installing and supporting our client’s networks. Some of Chris’s many skills include setting up and maintaining Cisco based networks with VMware and Hyper-V virtual servers, configuring and building servers and standard desktop/net top PC’s, as well as being a dab hand with Windows, Linux and Mac Software. With Chris, you know your IT is in very capable hands, even if the technical terms do sound a little baffling.

Steve Emms

Steve EmmsSteve is our go-to guy for all things support, what he doesn’t know about computer networks, simply isn’t worth knowing. His background in PC Repair and network installations combined with his previous experience dealing with support clients has made Steve a great addition to the RedDrum IT team. He performs a wide range of support tasks at both a workstation and server level and his extensive knowledge of firewall, router and general network configuration means he’s comfortable working in a whole range of different environments.

Steve’s dedication to his work has been vital in executing our unique service to our Professional Sports Club clients. Having attended over 100 matches, Steve works tirelessly on-site in his role as Match Day Support to ensure the IT systems run without a glitch.

Besides support, Steve also spends his time as a developer; designing and building database software applications for our client’s, as well as the RedDrum IT Inventory System. 

Stefan Hilder

Stefan HilderStefan focusses in on the development of our online services. Having graduated from Southampton University in 2010 with a BSc Hons and MSc, he is incredibly proficient in web development, using HTML, CSS, jQuery and PHP with an in-depth knowledge of Drupal Content Management Systems too. These skills are put to use in creating our efficient and well-structured business management intranets and Clockin Systems, as well as utilising his knowledge of Linux based server configurations to provide both private and Amazon Web Based server configurations to support our web-based packages.

Ross Madden

Ross MaddenRoss brings a fresh approach to our IT services, coming primarily from a Mac environment, incorporating new and exciting technologies along the way to help companies’ processes run more efficiently.

He’s led the way with the development and implementation of our Intranet and Clockin Systems, and most recently implemented a Clockin System using a Raspberry Pi for a legal office, which is thought to be the first of its kind.  His commitment to the role even extends to training employees to use our systems, from Professional Sports Stadia, Legal Practices and Award Winning Hotels. 

Beyond this, Ross brings plenty more to the table as part of our IT Support team, often acting as ‘Match Day Support’. He is a well-rounded IT engineer, with specialisms in Mac hardware and software, as well as Windows PC support, with sound knowledge of web design and development, graphics and digital and social media too.

Our Company - 4.6 out of 5 based on 10 votes
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